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Request Money

—from your guest

If you need to request money from a past guest for services, damages or other, please do the following:

  1. Fill out the Request Form below to state your claim.
  2. Our team will then email the PDF record to you both on cc to enable a friendly agreement to be reached within 7 days.
  3. Once an agreement has been made, please notify us about the agreed terms and we will manage any necessary transfers.
  4. If you are unable to reach an agreement within the 7 day period, our claims team will step in.

Request Form