—from your guest
If you need to request money from a past guest for services, damages or other, please do the following:
- Fill out the Request Form below to state your claim.
- Our team will then email the PDF record to you both on cc to enable a friendly agreement to be reached within 7 days.
- Once an agreement has been made, please notify us about the agreed terms and we will manage any necessary transfers.
- If you are unable to reach an agreement within the 7 day period, our claims team will step in.