WHO DO YOU MEAN BY "CREATIVES AND VISIONARIES"?

Artists, scientists, designers, filmmakers, activists, writers, technologists, entrepreneurs and any other talented and visionary individuals doing great work. 


WHICH CITIES CAN I BOOK A STAY AT?

Amsterdam, Athens, Barcelona, Berlin, Bucharest, Copenhagen, Chicago, Helsinki, Hong Kong, Lisbon, London, Los Angeles, NYC, Madrid, Mexico City, Oakland (SF Bay Area), Paris, Pittsburgh, Rome, São Paulo, Seattle, Tbilisi, Toronto, Washington DC, Yerevan (Armenia).


SIGN UP / LOGIN LINK NOT WORKING?

Use this backup-link to sign up or log in.


WHAT HAPPENS AFTER I GET ACCEPTED AS A MEMBER?

You can now book a stay within the community or sign up to be a host.


I DON'T HAVE A PASSWORD TO LOG IN?  

Click "Forgot password" and enter your email address. We will immediately send you a link to reset your password, so you can log in.


DO I HAVE TO HOST TO BE PART OF HUMAN HOTEL? 

No. It's totally up to you if you want to just be a guest or host (or both!).


WHAT DOES IT COST?

Becoming a member is free.

Guests pay a 10% fee on top of their booking total to our community. So, if you book a stay in NYC worth $300 - our booking fee is $30. (Our minimum fee is $25)

Hosts set their own nightly rates and we don't charge any host fees. As a host, you keep 100% of your host rate.


I NEVER RECEIVED A WELCOME EMAIL?

Check your Spam folder.


I DON'T LIVE IN ONE OF YOUR CITIES. CAN I STILL JOIN?

Of course you can! You can join now no matter where you live.


WILL YOU ADD MORE CITIES?

Most definitely! More cities are added as we grow the community. We want to be able to host you everywhere you go and you can apply to join no matter where you live. 

If you want to start receiving guests but you city isn't listed with us, email us at contact@humanhotel.com and learn about how you and your friends can start receiving guests by becoming an Ambassador.


WHERE CAN I HOST GUESTS?

You can host guests in your LIVING ROOM, GUEST ROOM or rent out your ENTIRE HOME. Simply choose which spaces you can host guests in when you upload your host info.


WHERE DO I UPLOAD MY HOST INFO ?

Click 'Be a Hostin your dashboard. After uploading your host info, click on View to see how you're presented to guests. 


HOW DO GUESTS FIND MY HOST INFO?

We're a curated network which means guests need to be Human Hotel members to book a stay. We then match their request with your (or others) host info and send them private links to relevant hosts.


WHO ARE THE GUESTS ?

Artists, scientists, designers, filmmakers, activists, writers, technologists, entrepreneurs and any other talented and visionary individual doing inspiring work worth supporting. No random tourists!


CAN GUESTS SEE MY PROFILE TOO ?

Yes, but not your private info. Guests can see your:

  • Profile photo
  • First name
  • Hometown
  • Occupation
  • Age
  • Personal description
  • Description of your work
  • Work-related images

I LIVE IN A SMALL PLACE. CAN I STILL HOST?

Yes. You can host in a shared room, on the living room couch on in the floor of your studio. We believe all is good, as long as there's an acceptable level of comfort and cleanliness provided. 


DO I HAVE TO BE HOME TO HOST? 

No. Some of us can only host when we're traveling ourselves and staying elsewhere. In such cases - and if the guest is interested - we offer to connect the guest with local Human Hotel members in the area who would be interesting to meet.  


HOW MUCH SHOULD I CHARGE ?

You set your own rates. However, we'll only present you with guests worth supporting, so please support them by charging 5-10% less than you would on mainstream listing platforms. 


DO YOU TAKE A FEE FROM MY RATE ?

No.


HOW DO I GET PAID ?

We're working on an online payout system, but for now our hosts get paid directly in cash by their guest.


CAN I CANCEL MY HOSTING AGREEMENT AT ANY TIME?

Yes you can. There are no penalties for cancelled hosting agreements. But if you cancel your hosting agreement at the last minute, we expect you to have a very good reason and hope you will help your guest by giving him/her other options you'd recommend (like another host). 


IS THERE ANY PROPERTY INSURANCE COVERAGE?

We're currently seeking the best insurance coverage option for our hosts. In the meantime, we will handle property damage on a case-by-case basis - and would like to add that we have so far never encountered a single issue

If you experience a guest damaging your property, please email us immediately at contact@humanhotel.com and we'll work with you to find an appropriate method of settlement between you and your guest.


WHICH CITIES CAN I BOOK A STAY AT?

Amsterdam, Athens, Barcelona, Berlin, Bucharest, Copenhagen, Chicago, Helsinki, Hong Kong, Lisbon, London, Los Angeles, NYC, Madrid, Mexico City, Oakland (SF Bay Area), Paris, Pittsburgh, Rome, São Paulo, Seattle, Tbilisi, Toronto, Washington DC, Yerevan (Armenia).


WHERE'S THE LIST OF HOSTS AND PLACES I CAN STAY AT?

Our hosts are all privately listed for the time being. So once you create a booking, we'll match you up to a selection of hosts and email you their links to review. This usually happens within a few hours.


WHAT DOES IT COST?

Becoming a member is free.

Guests pay a 10% fee on top of their booking total to our community. So, if you book a stay in NYC worth $300 - our booking fee is $30. (Our minimum fee is $25)

Hosts set their own nightly rates and we don't charge any host fees. As a host, you keep 100% of your host rate.


HOW DO I PAY?

Our 10% fee is paid to us via Paypal (credit card payments are accepted). That payment confirms your booking and we'll connect you to your host upon receipt. You then pay your host directly in cash on the day of arrivial. 


CAN I CANCEL MY BOOKING AT ANY TIME?

Yes you can. We will refund you 50% of your booking fee if you cancel at least one week before your booked arrival date. There are no booking fee refunds for cancellations in the final week. (50% of your booking fee will be shared with the host in such cases.)

You will not any pay any of the nightly host rate if you are not hosted.