Host Trust

A note to our members

Dear Member,

For over a decade, my team and I have curated and matched exceptional people together for some of the world’s most prominent events such as the Venice Biennale, UN Climate Summits, Creative Time Summits and many others.

I’m proud to say that each member of the Human Hotel community has been handpicked and screened by me.

One of my daily tasks is to look and examine every new member joining Human Hotel. I know it might sound a bit analogue and time consuming, but it’s actually a real pleasure and quite inspirational. I am positively overwhelmed on a daily basis by the quality of people signing up.

We are very committed to creating a safe and trusted Human Hotel environment, so even though we have never had any property damages (in our entire history), we understand that you need protection.

We have therefore created our Host Trust & Guarantee program which will reimburse eligible hosts for damages up to $10,000 (USD). If you experience any damages to your property, please send us a message immediately to and we will handle the case accordingly.

We hope to increase this amount as we grow our member-base.

Yours truly,

Sixten K. Nielsen

Co-founder of Human Hotel &

Host Trust & Guarantee Program

The Host Trust & Guarantee Program allocates up to $10,000 (USD) to eligible hosts who have made a proper claim to damaged property by their guest and meet the requirements for financial assistance.

Our Host Trust & Guarantee Program does not give protection to cash,  jewels, pets, artworks or other valuables of such that might be damaged during the guest’s stay.

The Host Guarantee Program is not a substitute for insurance or a host’s own home/property insurance as the owner or tenant of the property. It is the responsibility of each host to check and fully understand the terms of their own insurance policy, what it covers and what it doesn’t. Not all insurances cover damages or losses caused by a rented guest.

Requesting Money for Property Damage

If, as a host, you need to request money from a past guest for services, damages or other, please do the following:

1. Fill out our Request For Money form to state your claim within 7 days of the guest’s check out or before the next guest’s check in

2. Our team will then email the PDF record to you both on cc to enable a friendly agreement to be reached within 7 days.

3. Once an agreement has been made, please notify us about the agreed terms and we will manage any necessary transfers.

If you are unable to reach an agreement within the 7 day period, our claims team will step in.